Logistics and fulfillment
Full outsourcing e-commerce
The warehouse and inventory management service offers a 360° solution designed to relieve the company of any operational burden.
- Logistics and freight management
- Shipping management
- Customer Care
warehouse and logistic services
integration of data and management flows
We support the entire physical process (warehouse and transport) of order fulfillment
Warehouse and inventory management
Thanks to our analysis tools, we monitor the available goods, the coverage ratios, how many units have been sold and how many have been shipped. All in real time.
As well as:
- Management of orders peaks
- Stock update
- Management of multichannel order flows
- Distribution and Tracking
- Shipping in Europe and in the world
More than one delivery solution, national and foreign, and express are possible. Thanks to 3 operational hubs distributed throughout Europe, we are able to optimize the timing of order fulfillment: we entrust deliveries to express couriers operating throughout the national and international territory to ensure the success of the shipment in 24/48 hours. Customers can monitor the delivery status in real time; in addition, they are informed of the estimated date of arrival by means of a notice by SMS or e-mail.
Customer Care and After Sales
We support companies and customers throughout the purchase process, both in real time and after sales, thanks to an efficient multilingual call center service. which guarantees timely and effective customer care.
Activities are planned for:
- Upsell and cross sell during the purchase
- Technical support for the purchase
- Abandoned cart management
- Order confirmation for cash on delivery purchases
- Handling complaints or negative reviews
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