Logistics and fulfillment
Full outsourcing e-commerce
The warehouse and inventory management service offers a 360° solution designed to relieve businesses of any operational task.
- Logistics and goods management
- Shipping management
- Customer Care
The advantages of managing an outsourced e-commerce
A fullly outsourced e-commerce has several advantages, including:
Lower start-up costs: By outsourcing all e-commerce activities to an external company, businesses avoid having to invest in the creation and physical management of the online store.
Access to specialist expertise: Outsourced solutions provide a team of professionals with expertise in various areas of e-commerce, such as user interface design, SEO, marketing, inventory and payment management.
Greater flexibility: With a fully outsourced e-commerce, companies can easily adapt their product and service offerings according to customer needs and market trends, without having to invest in new equipment or training new staff.
Better scalability: Outsourcing allows companies to rapidly expand their online presence to meet growing demand, without having to worry about increasing their headcount or investing in additional equipment.
Risk reduction: relying on an external provider reduces the company’s uncertainty and limits exposure to risks associated with e-commerce activities.
Warehouse and logistic services
Integration of data and management flows
We support the entire physical process (warehouse and transport) of order fulfillment
Warehouse and inventory management
Thanks to our analysis tools, we monitor the available goods, the coverage ratios, how many units have been sold and how many have been shipped. All in real time.
As well as:
- Management of orders peaks
- Stock update
- Management of multichannel order flows
- Distribution and Tracking
- Shipping in Europe and in the world
More than one delivery solution, national and foreign, and express are possible. Thanks to 3 operational hubs distributed throughout Europe, we are able to optimize the timing of order fulfillment: we entrust deliveries to express couriers operating throughout the national and international territory to ensure the success of the shipment in 24/48 hours. Customers can monitor the delivery status in real time; in addition, they are informed of the estimated date of arrival by means of a notice by SMS or e-mail.
Customer Care and After Sales
We support companies and customers throughout the purchase process, both in real time and after sales, thanks to an efficient multilingual call center service. which guarantees timely and effective customer care.
Activities are planned for:
- Upsell and cross sell during the purchase
- Technical support for the purchase
- Abandoned cart management
- Order confirmation for cash on delivery purchases
- Handling complaints or negative reviews
Improve your Digital Marketing business with Google Ads and Sem services
A Digital specialist will be at your disposal